U21 Privacy Policy — How We Protect Your Data
This page transparently explains how u21 collects, uses, stores and protects your personal information as a user of our platform in Malaysia. Your privacy is our priority.
Information We Collect
When you register and use the u21 platform, we collect several categories of information to ensure our services function properly and securely.
Account Information
During registration, we collect your full name, email address, phone number, and date of birth. This information is used to verify your identity, create a valid account, and confirm that you meet the minimum age requirement to use the platform.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, and language settings. This data helps us optimise the platform's display for your smartphone and detect any suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary details such as bank name, account number (last digits only for verification purposes), and account holder name. Full credit or debit card details are not stored on our servers — transactions are processed through a secure payment gateway.
Usage Data
We record your activity on the platform, including games played, session duration, betting history, and interactions with platform features. This data is used to enhance the user experience and maintain platform integrity.
Why We Use This Information
Every piece of information we collect has a clear and legitimate purpose. u21 does not collect data beyond what is necessary to provide our services to you.
- Account management: Verifying your identity, processing logins and maintaining the security of your account
- Transaction processing: Processing deposits and withdrawals in MYR accurately and securely via methods such as FPX and TNG eWallet
- Customer support: Enables our team to assist you promptly when you reach out to support
- Platform security: Detecting and preventing fraud, unauthorised use, and activities that violate our terms of service
- Service improvements: Understanding how users engage with the platform to make relevant improvements
- Communications: Sending important account-related information to your registered email address
U21 will not use your information for third-party marketing purposes without your explicit prior consent.
Cookies & Tracking Technologies
The u21 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your browser.
Types of Cookies We Use
- Session cookies: Keeping you logged in during your current session and saving your temporary preferences
- Preference cookies: Saves your language and display preferences so you don't have to reconfigure them each time
- Security cookies: Helps detect and prevent unauthorised access to your account
- Analytics cookies: Collects anonymised data on how users interact with the platform for improvement purposes
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
Data Storage & Security
U21 takes robust technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure.
- SSL encryption: All communications between your device and u21's servers are protected with industry-standard SSL encryption
- Secure storage: Passwords are stored in a hashed format that is unreadable even to our own staff
- Access controls: Only authorised personnel may access user data, and only when required for service purposes
- Retention period: Account data is retained for as long as your account is active. Upon account closure, data is deleted or anonymised in accordance with legal requirements
While we take all reasonable precautions, no security system is entirely foolproof. We encourage you to use a strong password and never share your login credentials with anyone.
Sharing Information with Third Parties
U21 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited circumstances in which we may share your data:
- Payment processors: Required information is shared with authorised payment processors such as FPX and TNG eWallet providers to process your transactions in MYR
- Legal requirements: We may be required to disclose information to the relevant authorities when mandated by Malaysian law or a court order
- Service providers: Third parties who assist us in operating the platform (such as server hosting providers) may have limited access to the data required for their services, and are bound by strict confidentiality agreements
- Platform protection: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities
All data sharing is carried out carefully and only to the extent necessary for the stated purpose.
Your Rights as a User & How to Contact Us
Right to Access & Correction
You may request a copy of your personal information held by us at any time. If any details are inaccurate or incomplete, you can update them through your account settings or by contacting our support team.
Right to Erasure
You may request account closure and deletion of your personal data by contacting u21 support. Deletion requests will be processed in accordance with applicable legal requirements — some data may need to be retained for a specified period to fulfil legal obligations.
Privacy Policy Changes
U21 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via your registered email or a prominent notice on the platform. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to submit a data-related request, please contact the u21 support team. You may also refer to FAQ page us for more information on how we handle user data.
Malaysian User Trust is Our Priority
Our Commitment to Your Privacy
At u21, we believe trust is built through transparency and consistent action. This Privacy Policy is more than a formal document — it reflects our core commitment to handling Malaysian users' data with full responsibility.
We are committed to ensuring that every aspect of our data handling meets or exceeds applicable industry standards and Malaysian legal requirements.
Support email: support@u21.im
Have More Questions About Your Data Privacy?
The u21 support team is here to help you understand how we handle your data. Contact us or visit our FAQ page for more detailed information.